Cross Country Auto Transport 
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Have your own experience with Cross Country Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
93 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Cross Country Auto Transport reports that they have an average of 10000 customers per year. Currently, this site has 83 reviews posted by individual customers for the past 365 days. So approximately 0.83% of Cross Country Auto Transport customers have posted a review.
This means that 99.17% percent of their customer’s opinions are not represented on this site. |
| Lack of Service | | Cross Country had the best phone customer service until they received my deposit of $175.00. Once Cross Country received my deposit the nightmare began. The contract was to pick up the vehicle between 22dec- 24dec. No one showed or bothered to conta... [ More ] |
|  | | Ernst | | 1/2/2009 2:45:00 PM |
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| Excellant Service | | I was told that it would take 7-10 days before I received my car but to my plesant suprise I received it in only four days! If I ever need car transportation again I will of course use Cross Country Auto Transport [ View ] |
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| Cross Country | | When shipping a convertable 380sl in mint condition it is important to use a reputable company. I was most impressed with the punctuality and professionalism of the individual driver. These drivers are independant contractors in most cases so it is... [ More ] |
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| My Car | | I used Cross Country Auto Transport, and they were very good with the auto transportation. However, I had to pull teeth to get them to be there the day they promised. They do NOT explain on the phone that they have a 2 day leeway, and they usually li... [ More ] |
|  | | Bobby | | 12/20/2008 12:30:00 PM |
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| Moving Car | | The driver was honest and fair. He did call us on the day of pick-up, we met him in a parking spot, because he had many cars to transport. It was not a problem. He was there on time and the car was ok in the big truck. Driver polite and knowing wh... [ More ] |
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| Great Company | | I was very happy to work with this company. My vehicle arrived safely and early. The quote was exactly accurate and even the driver who delivered my vehicle proved to be courteous and friendly. I highly recommend this company to anyone who is hoping ... [ More ] |
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| Communication | | I would only recommend greater communication about the whereabouts of the transprt.
I couldn't verify where is was until Matson received it.
Otherwise, no complaints. [ View ] |
| | | Carl | | 12/19/2008 12:14:00 PM |
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| Auto transporting | | After hearing about all the auto transporters and the promises that they make to get your business it can be very hard to choose the right company. Well let me give the praises to Beth Feldman, at Cross County Auto Transport. If your looking for h... [ More ] |
| | | Sid Cohen | | 12/16/2008 4:29:00 PM |
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| A Mistake | | I wish I would have reviewed this site or completed better internet research about their tactics and lack of customer service. my company has an ongoing need for auto transport across the country up to 10-15 vehicles per year. However, they are so fo... [ More ] |
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| I recomend this company | | I am happy with the services provide, fast, secure, trustable...the price was the best in the market I find, the lowes one...
Para las personas q hablan espannol, recomiendo esta empresa la cual me dio un excelente servicio [ View ] |
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| Great Experience - Chicago to El Paso. | | When I was deployed to Iraq I purchased a car in Illinois on R&R. When we returned back to our home station in Texas, I needed a way to get my vehicle from Chicago to El Paso. Cross Country Auto Transport helped me out with the planning and tra... [ More ] |
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| Auto Transport | | It was great! Picked up, and driver kept me up to date on his location so that I could prepare for it's arrival. He arrived on time, and my car was in the same shape that I left it. [ View ] |
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| Military members - look no further than CCAT! | | Our experience with Cross Country Auto Transport (CCAT) was amazingly flawless. This service was vital to our military move! Initially, we were reluctant to utilize this service because we had a difficult time believing that we would receive great ... [ More ] |
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| CCAT blows | | I was trying to get my car shipped over to HI and went with CCAT because they were the cheapest around, that was my first mistake. Next thing I knew my car was at the docks with no confirmation and no way to get ahold of this guy, and the docks want... [ More ] |
| | | Jacob | | 11/17/2008 2:49:00 PM |
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| Efficient and not overly aggressive | | I would highly recommend Cross Country Transport. I requested transport quotes online and soon after my voice and email box was overloaded with different transport company offering information. All I wanted was a quote so that I could compare cost ... [ More ] |
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| damaged and late | | My car sat in the port in calif for 5 days before it was picked up resulting in storage charges to me and overall rentalls cost me in excess of 700$ becuswe when the car arrived it was not operational . It cost me 1800$ for repairs, 700$ for rentals ... [ More ] |
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| My experience with Cross Country Auto Transport | | My vehicle was picked up on the day I wanted. It was delivered a day earlier than I expected. The
crew of the transporter, Valued Transportation were friendly. My contact person Beth Feldman was direct and honest in addressing my concerns and was ... [ More ] |
| | | Elmer | | 11/6/2008 6:22:00 PM |
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| Cross Country Auto Transport- Excellent! | | Had an absolutely excellent experience with Cross Country Auto Transport. Beth Feldman, a true expert in transport, answered all questions honestly and accurately. The service was professional, prompt, and early. I highly recommend. They exceeded exp... [ More ] |
| | | William Haley | | 11/4/2008 8:56:00 PM |
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| Naples to Austin | | This company was in contact with me on a regular basis once I chose them for the transport. They listened to my story about how important it was to get this car to my daughter in Texas and pretty much treated me as though I were the most important cu... [ More ] |
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| Great Move!! | | When I transported my vehicle from Santa Barbara, CA to Dayton, OH using Cross Country Auto Transport, I had a great experience with this company. Beth was very informative and kept me up to date on the status of my vehicle at all times. The driver w... [ More ] |
| | | Nathan | | 11/2/2008 1:55:00 PM |
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| review of my car-moving service | | Hey, this is Ophir. I wanna tell ya about my car-moving experience.
Benjamin Montoya from CCAT reserved my move with a company called HD & J transport and i'm very satisfied with their service.. they were on time and above all they transpor... [ More ] |
| | | Ophir Massey | | 11/1/2008 11:42:00 AM |
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| WOW | | From the moment I contacted this company they provided an excellant service. The sales staff knew thier stuff and guided me through the process with no effort. They rang back when they said they would and eased my fears about transporting my car. The... [ More ] |
| | | David Gillin | | 10/31/2008 10:48:00 AM |
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| Slow Start, but Overall Good Experience | | There was a delay at the beginning of the transaction in getting the car picked up. It was picked up after the promised window of time. Once I was able to reach someone at the company (I called as if starting a new order), the situation was resolve... [ More ] |
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| AUTO TRANSPORT | | I WAS VERY SATISFIED WITH MY DECISION TO USE CROSS COUNTRY AUTO TRANSPORT TO SHIP MY LINCOLN LS TO FLORIDA, WHEN I CALLED TO ASK QUESTIONS BETH FELDMAN ANSWERED PROMPTLY AND HONESTLY. THE PRICE QUOTED WAS VERY REASONABLE AND SHE TOOK A CREDIT CARD FO... [ More ] |
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| OutStanding Company | | The service form your company is outstanding. Beth is a great lady. She is great in meeting your needs and understanding on what entails about your cars and trucks. She has a vast knowledge about the company and what the company can do for you. She m... [ More ] |
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| Auto Transport Review | | Everything went well. My vehicle was picked up in MA. and delivered on time in FLA. The price was $775 which was the lowest bid I rec'd. The auto broker, dispatcher and truck driver were all professional and kept me updated on the status of my ... [ More ] |
| | | Mark | | 9/22/2008 12:00:00 PM |
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| customer opinion of cross country auto | |
used services of cross country auto twice recently and both time had excellent service experience .
.. on time pick up and delivery ..
.. very helpful and knowledgable reps .
.. did not feel stranded l... [ More ] |
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| Horrible Company | | I requested an expedited delivery service as I needed my car within 10 days to start a new job. I was told they would deliver the car within 6-9 days from pick-up and would it be picked up from my house and shipped to my new apartment with door-to-do... [ More ] |
| | | Priti | | 9/18/2008 3:49:00 PM |
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| the good and the bad | | Well I've used this company befoe to get my kia shiped feom washington state to alabama and they were on time, very nice, and the price stayed the same. Now I wanted to get my ol schoo chevy shipped from alabama to wa.. And they were real helpful... [ More ] |
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| Downsouth Auto, Inc. | | Both Beth Feldman at CCAT (Cross Country Auto Transport) & Harry, owner of Downsouth Auto, Inc. were very helpful, knowledgeable & friendly. They performed as promised & I have no complaints. I will recommend these companies to friends ... [ More ] |
| | | Chris Miles | | 9/2/2008 12:05:00 PM |
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| To much went wrong for me | | after reviewing many Auto Transport quotes to have my 1999 Mustang Cobra shipped back to Washington I decided to go with Cross Country. Ryan is the sales associate that helped me, he seemed very honest and trustworthy and told me there would be no ... [ More ] |
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| feed back | | the service provided was very helpful and it should be marketed to military members more. by rerg we are only authorize to move one vehicle and 80% there are more then one vehicle in a military household. [ View ] |
| | | Pablo Santiago | | 8/27/2008 10:34:00 AM |
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| Move to Florida | | My move to florida went excellent Beth and her driver Doug were in contact with me throughout the whole process, Car arrived a day early which worked out great. Beth was awesome, will use again if the occasion presents it self again. Thank you Cross ... [ More ] |
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| Failed customer service | | On May 28, 2008, I contracted to move the car from California to Florida. Quoted price was $100 deposit and $850 to be paid to the driver upon delivery, $950 total.
As of June 14, 2008, the car was still not picked up. I drove to the Cross Count... [ More ] | | As stated prior Mr. Walker, You came to our office we spoke to you, you even willingly agreed upon to increase your c.o.d, to entice another hauler to pick up your vehicle. I dont understand why you would leave such a negative review of our company. ... [ More ] |
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| Great Service from Cross Country Auto Transport | | I was delighted with the service that Cross Country Auto Transport provided in shipping my Honda Civic from the Bay Area to Pennsylvania. Beth in Sales answered all my questions promptly and completely, and explained the process thoroughly. Ralph i... [ More ] | | Cross Country is thankful for your review and hope you use our company again. [ view ] |
| | | David M | | 7/30/2008 11:42:00 PM |
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| 2 cars transported | | Worse transport services ever! They LIE, UP Prices, SHOW UP Late and DAMAGE MY CAR!!!! Do Not Use!!! There customer services people are worthless and on top of it they are bad liars. They should be shut down. [ View ] | | Cross Country Auto Transporter is not resposible for any damages once the vehicle is picked up. The transporter who picked up your vehicle, their insurance covers any damages that they have made that isnt written on the bill of lading. Cross Country ... [ More ] |
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| Possibly my worst customer service experience ever! | | My woes with Cross Country Auto Transport started on 6/13/2008 when I first talked to Tom Henderson. Actually, the first conversation was great and Tom told me everything that I wanted to hear. I had recently had a bad experience with another auto br... [ More ] | | Due to the industry that CCAT is in dates cannot be guaranteed. It would be almost impossible to gurantee anything in this industry due to whether, trucks breaking down, people not being able to release their vehicles, and many more. Our sales repres... [ More ] |
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| BEWARE: Cross Country Auto Transport | | I WAS going to move my vehicle to MO while my husband was deployed. Due to an emergency I was not able to. I called CCAT to get my $150.00 deposit back, and it took over a month of weekly phone calls. Everytime I called I was given the run around.... [ More ] | | Cross Country Auto Transport is one of the largest moving companies in the industry. We move a high volume of vehicles across the nation each week. In CCAT contractual clauses one must cancel his or hers order 7 business days prior and 7 business day... [ More ] |
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| Fantastic Transport | | I have nothing but wonderful things to say about this company. I was contacted by Beth about my transport, she explained why the prices of transport vary so much due to the gas prices. I set up the transport of my vehicle, and it was pick up on time... [ More ] | | Cross Country is Thankful for your review and hope you use us again! [ view ] |
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| WTF!!!! | | I'm at a loss. I initially selected Cross Country as my shipping country but changed my mind after reading the reviews here and reading the contract they sent me. You don't get a 2 star rating for being a good company. I selected another c... [ More ] | | Cross Country Auto Transport contract states that if customer wants to cancel they have to do it 7 business before and 7 business days after the "estimated pick up dates" and therer has to be a certified letter stating that the cust... [ More ] |
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| DO NOT USE THIS COMPANY!! | | I came on this website (thankfully!) before I went through with shipping my car with Cross Country, however I had already paid a fee with Tom Henderson for 250.00 to "hold" my reservation. Because I cancelled and caught the situaiton early... [ More ] | | Cross Country Auto Transport is one of the most reputable auto moving companies in the industry. We move a high volume of vehicles each month and we do the best to make sure all our customers are satisfied with our services. Our customer service depa... [ More ] |
| | | Stephanie T | | 7/13/2008 11:42:00 PM |
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| Car Shipment | | I shipped my car from Boston to LA. The pick up was a little later than expected because of awful storms in the winter of '07-'08. However, the delivery was right on time. My car was in perfect condition, everything was in it's place, ... [ More ] |
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| poor service | | Scheduled this pick up the beginning of June to be done by the 26th of June. Called many times. Customer service never got back to us. Was told that truck was leaving Portland Oregon for Eugene Oregon at 5:00 on the 26th (about a two hour trip). ... [ More ] | | Sounds like a miscommunication, We apologize for any inconvienence this may have caused. We will make sure we have this rectified.
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| Cross Country Auto Transport is good | | No problems--Beth was really helpful. Everything went exactly as promised. I'd highly recommend them and would use them again. They were the cheapest of all the companies I contacted, too. [ View ] |
| | | Laura | | 6/26/2008 8:54:00 PM |
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| Car delivery | | The company delivered the in a reasonable time. The car was not damaged the transit. The trasporter picked up the car at a convent place and delivered it during business hours to the maintainance shop. [ View ] |
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| Would use them everytime. | | Debbie from Cross Country Auto Transport is amazing to work with. I received a quote from her within a day. The quote was the lowest I had equaling another company's, $575. It took me a week to decide due to recently having a baby. By that time D... [ More ] |
| | | Johnathan C | | 6/26/2008 7:06:00 AM |
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| Car Relocation to Florida | | Shopped this around on the internet for several weeks. California to Florida, residence to residence Not the lowest cost quoted (within $ 100) but the customer service rep Beth Feldman resolved all my questions regarding insurance, timing etc. I mad... [ More ] |
| | | David List | | 6/25/2008 8:38:00 PM |
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| Perfect Execution | | Having never transported a vehicle with a 3rd party service I was worried about getting shafted much like you do at the car lot, hidden fees, deal changes at signing, and missed delivery schedules. I had none of that here. My contact was straight for... [ More ] |
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| Fantastic | | Beth Feldman at Cross Country transport was just fantastic. Great Prices and my new Antique 1950 Ford arrived in great Conditon.
A fantastic person and company to work with. Thanks to ken the Hauler as well from Auburn Hills Michigan.
I am in... [ More ] |
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Valley Solutions, Inc.