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Specialty Mobile Systems 

Location:4304 Cox Smith Rd
Mason, OH 45040
Phone Number:(800)789-5250
Secondary Phone Number:(800)577-3708
Web Site:http://www.autotransportspecialty.com/
Email Address:service@autotransportspecialty.com
Time On Site:5 Year(s), 4 Month(s). Since 8/28/2003 2:56:00 PM
MC Number:MC-461234 - MC-477612
 View government license and insurance information.
Company Type:Broker/Carrier



SMS is a family-owned and operated business located in Mason, Ohio. SMS treats their employees with admiration and respect, along with quality interoffice customer service. The motto at SMS is "We Do The Right Thing" - right for everyone involved: Customer, Carriers, Vendors, and Employees. SMS courteously and efficiently teams with all stakeholders to ensure that the vehicle transport process goes smoothly.
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Overall Rating (Last Two Years*):


785 ratings & reviews posted


More Rating Reports
  • Rating Trends by Month and Overall New
  • Customer Satisfaction Ratings
  • Distribution of Stars Report


  • Do The Reviews Accurately Represent This Company?
    Specialty Mobile Systems reports that they have an average of 1700 customers per year. Currently, this site has 397 reviews posted by individual customers for the past 365 days. So approximately 23.35% of Specialty Mobile Systems customers have posted a review.

    This means that 76.65% percent of their customer’s opinions are not represented on this site.
    Next Reviews on Specialty Mobile Systems
    Subject:Last minute request
    Review:I decided to ship my car just a few days before I planed to move. This company was really flexible about how to arrange the pick up. The driver seemed nice and careful at how handle cars. My car arrived little bit later than I expected, but was no... [ More ]
    Rating:
    Poster:Anna
    Date:12/3/2008 12:33:00 AM
    Subject:Specialty Mobile Systems
    Review:This is the second time I have used Specialty Mobile Systems to move my car across country. As with the first move, this one was flawless as well. I was delayed from my originally planned departure date, which caused a conflict in view of my needin... [ More ]
    Rating:
    Poster:Scott
    Date:12/3/2008 12:33:00 AM
    Subject:transport of my 1965 buick Gran Sport
    Review:I recently used Specialty Mobile and I was VERY pleased with everything. I was kept updated through out the whole move, from pickup to the delivery. the price was very, very good and the staff were very pleasent and genuinely pleased to help me t... [ More ]
    Rating:
    Poster:Ron McGaffee
    Date:12/2/2008 9:21:00 AM
    Subject:Service
    Review:Overall the service was great. From the very beginning the communication was open, and the response to questions was always timely! Transporting a car can be a big stress, but with Specialty Mobile helped remove the anxiety and worry. [ View ]
    Rating:
    Poster:Chris
    Date:12/1/2008 4:38:00 PM
    Subject:specialty mobile
    Review:This is second time I've used specialty mobile, they were very nice and curteous both times, they were quick to resolve a dispute I had and actually offered a refund. Usually it takes a week or less from the time you place an order until the car ... [ More ]
    Rating:
    Poster:BM
    Date:12/1/2008 3:02:00 PM
    Subject:Service
    Review:From the initial booking to the delivery of my car, I was impressed with the knowledge and assistance from the Specialty Mobile and the trucking company it sent. The price was comparable to other companies. I was very concerned about how my car woul... [ More ]
    Rating:
    Poster:C Kurkjian
    Date:12/1/2008 11:22:00 AM
    Subject:Specialty Mobile Systems VERY HAPPY!!!!!!!!!!!
    Review:I WOULD LIKE TO SAY I WOULD USE THIS COMPANY AGAIN!!!!VERY VERY HAPPY. 1 DAY DELIVERY . THEY SAID 2 TO 3 DAYS. 1 DAY DELIVERY AMAZING!!!! I GIVE YOU FOLKS AAAAAAAAAAAA++++++++++++++++++++++. THIS IS A FAMILY OWNED COMPANY, KEEP UP THE GOOD WORK. HIGH... [ More ]
    Rating:
    Poster:BILL KAWYN
    Date:12/1/2008 11:10:00 AM
    Subject:Closed transport
    Review:Specialty Mobile was very responsive, and Dee was very helpful. The car was picked up the first day it was available, and arrived a few hours early. The drivers were friendly and coureous. Overall a very satisfying experience, and I would use Spec... [ More ]
    Rating:
    Poster:Michael
    Date:11/30/2008 9:45:00 PM
    Subject:Transport
    Review:Specialty Mobile transported my vehicle in a timely manner and delivered it without issues. The cost for this was average for the mileage. The vehicle was moved to at least one other location on the carrier following pickup. I would recomme... [ More ]
    Rating:
    Poster:B. Morgan
    Date:11/30/2008 8:13:00 PM
    Subject:Wonderful Exeperince with Speciality Mobile
    Review:I want to applaud Speciality Mobile for the outstanding service. I needed to ship my daugther's car from Ohio to Califonia and had never used this type of service before. After doing weeks of research and contacting at least 6 vendors I dece... [ More ]
    Rating:
    Poster:Antoinette
    Date:11/29/2008 10:11:00 AM
    Subject:Transport of car
    Review:I will definitely keep this company on my call-back list. They were great. They made this task so easy for me, and they made it pleasant. I can't remember the last time I got to speak to a real person when performing a business transaction. Not o... [ More ]
    Rating:
    Poster:J Scott
    Date:11/28/2008 10:53:00 AM
    Subject:Military Movers USE THIS COMPANY
    Review:Anyone who is in the military and is looking for a auto moving company, use this company! You can contact me for information about my experience personally if you'd like. I started with another company and was jerked around for almost a week. ... [ More ]
    Rating:
    Poster:Tyler
    Date:11/27/2008 9:31:00 AM
    Subject:East to West Transport
    Review:Great service overall. I didn’t know anything about transporting a car from east coast to west coast and I found Specialty Mobile on Transport Reviews website. The customer service representative, Dee, was very helpful and informative in maki... [ More ]
    Rating:
    Poster:michael
    Date:11/25/2008 1:04:00 AM
    Subject:Thought I was being told the truth
    Review:All, This was my first time ever having a vehicle transported. I did some homework and found this company at the top 5 list and was pleased with what I had read. When I called the people who worked there were very helpful. They knew I was military... [ More ]
    Rating:
    Poster:Rigo
    Date:11/21/2008 3:52:00 PM
    Subject:Vehicle Transport
    Review:Specialty Mobile Systems did an excellent job delivering my vehicle cross-country. The driver, Jack, called the day before delivery and scheduled a 2 hr window for delivery, which was promptly met. One week after delivery, I received a follow up ph... [ More ]
    Rating:
    Poster:Phil Thorpe
    Date:11/21/2008 3:30:00 PM
    Subject:Promise Kept
    Review:Short and sweet: SPECIALTY MOBILE SYSTEMS KEEPS ITS WORD. They call when they say they will call. The price (Florida to Conncticut $895.00) was as quoted. The carrier was on time, without the fee some companies charge for on time pick up. (Note: when... [ More ]
    Rating:
    Poster:Richard F Brown
    Date:11/18/2008 2:43:00 PM
    Subject:Car Carrier
    Review:After researching the various car carriers available, I picked Specialty Moble Carriers, & we had excellent service with them. The customer service rep ( Amy ) was great, the day we choosed as the pickup date, was the day that it was picked up. G... [ More ]
    Rating:
    Poster:Vincent Flowers
    Date:11/16/2008 10:46:00 PM
    Subject:Excellent service !!
    Review:Shipped a 04 Suburu Outback Wagon from Northern Michigan to Tucson, AZ The carrier used was De Emce, Inc. out of Holland Township, MI. The driver Donny was on time for the pickup, was neat, and knowledgeable. He told me that the car would be in Arizo... [ More ]
    Rating:
    Poster:John C
    Date:11/16/2008 3:33:00 PM
    Subject:Specialty Auto Systems
    Review:We had never had reason to use an auto transport company before. We found transportreviews.com and were able to check out the various companies. Specialty Auto was neither the least nor most expensive, but we were happy with the reviews we read. W... [ More ]
    Rating:
    Poster:Skip Corson
    Date:11/15/2008 10:11:00 PM
    Subject:Car Transport
    Review:This was the first time we have used a auto transport company. We read the reviews and it sounded as if your company did indeed care about the quality of the transport. We found it easy to complete the quote request form. Yours was not the least e... [ More ]
    Rating:
    Poster:Skip Corson
    Date:11/15/2008 9:58:00 PM
    Subject:Communications
    Review:Specialty Mobile was professional. courteous, competitively priced and communicated (except for a couple of days when their phone system was knocked out). The carrier they selected to transport the car, however, was not. They called at 9pm and said t... [ More ]
    Rating:
    Poster:Richard Schiano
    Date:11/15/2008 12:59:00 PM
    Subject:Overall Satisfied
    Review:We were originally planning to move in December, but our plans changed and we needed to move in October. I placed a call to Specialty Mobile only 10 days prior to our move and explained that we needed to change the day. They gave no problem with movi... [ More ]
    Rating:
    Poster:Chris
    Date:11/14/2008 8:42:00 PM
    Subject:Awsome service
    Review:I will continue to do buisnes with Specialty Mobile Systems. They are awsome! I was refferd to them by a good frind of mine who has lost his vision in the past few years. He told me Specialty Mobile Systems went the extra mile to assist him with all ... [ More ]
    Rating:
    Poster:Eric Cervantes
    Date:11/13/2008 11:29:00 PM
    Subject:Good Trip
    Review:Everything went well, although the delivery was later in the day than promised (by the driver). He first said noon, then 5:00, and it was eventually 7:30PM. He was working hard and did the best he could. [ View ]
    Rating:
    Poster:Dave
    Date:11/12/2008 10:59:00 PM
    Subject:Car Arrives Safely at Destination
    Review:I used Specialty Mobile for shipping my Honda Accord from California to Michigan. This company is a brokerage company so basically it is just the middleman that connects you to another auto transportation company. Once you provide them with all the i... [ More ]
    Rating:
    Poster:Cecilia
    Date:11/10/2008 11:38:00 PM
    Subject:bmw cross country transport
    Review:i have used SMS nmerous times and have never been disappointed. my primary cocnern is getting cars pciked up quickly. in this regard, SMS has always met my needs. moreover, their price for transport has always been competitive. [ View ]
    Rating:
    Poster:gary basil
    Date:11/9/2008 4:05:00 PM
    Subject:Car Transport
    Review:Everything worked as was promised-the price and the delivery details. Amy Mathews was particularly helpful. the car wasa picked up the day promised and arrived on the date given. [ View ]
    Rating:
    Poster:Si
    Date:11/8/2008 9:55:00 PM
    Subject:3 great experiences and counting
    Review:After doing the drive once, I opted to use Specialty mobil to ship a car out to California, then back to Colorado. Also had a second car shipped out to colorado. The staff there know their business, are friendly and professional, and have a very sa... [ More ]
    Rating:
    Poster:Arlo
    Date:11/8/2008 4:54:00 PM
    Subject:car transport
    Review:specialty mobile is a brokerage that worked very well with me through a pickup scheduled in one state( but never completed because the seller backed out on me) to completion of a pickup in another state on time and in perfect condition. they never ... [ More ]
    Rating:
    Poster:jeff griffin
    Date:11/7/2008 4:46:00 PM
    Subject:Vehicle Transport from DE to CA
    Review:Specialty Mobile contracted the transport of my Audi A6 (yr 2000) from Delaware to California via the company Pioneer Auto Express for a total of $1195. Of the responses to an online bid request, Specialty Mobile's was one of the lowest. Amy, a... [ More ]
    Rating:
    Poster:John
    Date:11/7/2008 3:34:00 PM
    Subject:damaged vehicle
    Review:great sales pitch about being in business, great guarantees, & trying to ship most vehicles on own trucks. contracted with them, my truck picked up promptly by broker, not their trucks which i found out later are only covered trucks for luxury ve... [ More ]
    Response:Specialty Mobile is a broker as well as a carrier. Schedule and route permitted we utilize our equiptment when at all possible. We specialize in enclosed vehicle transport. In regards to this particular move, there was damage noted to the vehicle ... [ More ]
    Rating:
    Poster:Bill Kelleher
    Date:11/7/2008 3:02:00 PM
    Subject:No worries
    Review:I was worried about shipping our Lexus from Ohio to Austin. When I went online and saw how many transport companies and brokers therre were I became intimidated and frustrated. I didn't know who I could trust. I talked to many different companies... [ More ]
    Rating:
    Poster:Sharon
    Date:11/6/2008 7:42:00 PM
    Subject:Ship auto to Florida
    Review:We needed to ship our auto to Florida as part of our move from Minnesota. However, the move was contingent on several factors so we needed to delay our commitment to ship the auto. Amy Mathews was most helpful in settting up the transaction and sched... [ More ]
    Rating:
    Poster:jerry rutkowski
    Date:11/6/2008 7:06:00 PM
    Subject:SUBCONTRACTORS
    Review:The staff at SMS was great to deal with. Customer service is excellent. My only problem is with the company they "subbed" the job out to (FREIGHTPORT). The driver for that company never called me to advise me the pickup went OK. In fact, I ... [ More ]
    Rating:
    Poster:JJ
    Date:11/6/2008 9:45:00 AM
    Subject:Car#2 to Las Vegas NV.
    Review:This is the post for my second vehicle that was shipped by Specialty Mobile System. The vehicle was in my garage in Georgia and it need to be shipped to Las Vegas NV to my new home. I explain to representative over the phone that I unable to be there... [ More ]
    Rating:
    Poster:Derek Clay
    Date:11/5/2008 11:47:00 AM
    Subject:SMS Review
    Review:I choose SMS as my carrier for cross country transportation. The day my vehicle purchase was completed, I called SMS to give them my details and requested pickup the following day. SMS contacted me a couple of hours later and had a carrier that could... [ More ]
    Rating:
    Poster:Rick E. Atkinson
    Date:11/4/2008 9:16:00 PM
    Subject:No problems
    Review:This was my first auto transport. I wasn't aware of the 10 day window for pickup, but othewise, everything was explained clearly. Specialty Mobile set me up with an excellent transporter (Sooner Auto Transport). I asked the driver to do some fair... [ More ]
    Rating:
    Poster:Michael
    Date:11/4/2008 9:14:00 PM
    Subject:Complete transaction of car delivery.
    Review:We wanted a car moved from a friend in Maryland to us in Arkansas. Was very perplexed anc confused on this deal as found so many bad reviews. I ran on to Speciality Mobile Systems and they had "GOOD" reviews. I called and conversed with ... [ More ]
    Rating:
    Poster:Tom Sulo, Jr.
    Date:11/4/2008 7:31:00 PM
    Subject:Specialty Mobile, Illinois to New Jersey
    Review:After reviewing offers from several transportation companies, on Monday October 20th I placed an order via e-mail to Specialty Mobile Systems. In less than an hour an agent by the name of Dee contacted me for further information and told me that the ... [ More ]
    Rating:
    Poster:Gabriel Stelian
    Date:11/4/2008 5:57:00 PM
    Subject:Car Transport
    Review:Car was picked up on time & delivered to me on time. Driver was very helpful, honest & freindly. The enclosed trailer was very nice & clean. I would use them agian. [ View ]
    Rating:
    Poster:Mike Wallker
    Date:11/3/2008 10:45:00 PM
    Subject:Another A+ for specialty mobile systems
    Review:What more can I say, the car was picked up 3 hrs. after I placed the order and delivered 24hrs. before scheduled delivery. I bought a car from $700 miles away and I was able to drive it in less then 48 hrs after the purchase was made. This is my 3rd.... [ More ]
    Rating:
    Poster:D.B.
    Date:11/3/2008 2:26:00 AM
    Subject:Came through in a pinch
    Review:I had previously arranged for transportation through Direct Express Auto Transport, but they were unable to fulfill my order (see: http://www.transportreviews.com/review/00026893.asp) I started calling other brokers the day before I had to leave f... [ More ]
    Rating:
    Poster:Jonathan
    Date:11/1/2008 2:32:00 PM
    Subject:Great Service
    Review:Everyone, from the initial phone call to delivery was professional and courteous. The car arrived early with no problems. There was a thorough pick up and delivery and the staff worked with me for my convenience. I recommend this company. It's wo... [ More ]
    Rating:
    Poster:Andrea
    Date:10/30/2008 6:47:00 PM
    Subject:Speciality Mobile Systems
    Review:I am extremely pleased with all aspects of your service. This was the first time I used a transport service and was a little nervous but had no reason to be. The office staff, Amy and Karen was extremely helpful and pleasant, pickup by Eugene was o... [ More ]
    Rating:
    Poster:Ethel
    Date:10/30/2008 5:13:00 PM
    Subject:Another successful move!
    Review:Thank you, Specialty Mobile, for coordinating a flawless pick-up, and delivery of the car I had shipped from New Jersey to Chicago. Amy and Dee are so very friendly and professional. I wish more businesses were run like that! Everything went fine,... [ More ]
    Rating:
    Poster:Ray
    Date:10/30/2008 5:05:00 PM
    Subject:delivery of new car
    Review:I selected Specialty Mobile because they had 3 years + experience with good reviews on transportreviews.com and good rating on BBB. Specialty Mobile managed to transport my new car from CA to OH in 6 business days with no glitches and I recommend t... [ More ]
    Rating:
    Poster:Scott Schall
    Date:10/30/2008 1:02:00 PM
    Subject:Company review
    Review:This company was very professional and knowledgeable. The rep from the company stayed in contact throughout the process. I received calls to confirm price, pick up, delivery and follow up. My contact person for the pick up was not with the car for... [ More ]
    Rating:
    Poster:Mike L
    Date:10/29/2008 10:19:00 AM
    Subject:If your military then go with these guys.
    Review:I am in the military stationed in Great Lakes IL and I needed my car shipped from CA to NC with in two weeks and no where around I found a better company to help me with this mission. If you know what its like to move allot and you need a great price... [ More ]
    Rating:
    Poster:James Wynn
    Date:10/28/2008 4:43:00 PM
    Subject:LATE
    Review:Overall, we were very happy with Amy and Dee of Specialty Mobile. They did an excellent job and so did the actual carrier, TDK Transports and Brian, driver, stayed in touch with us and returned our calls very promtly. HOWEVER, there was a misunder... [ More ]
    Rating:
    Poster:PATRICK
    Date:10/28/2008 12:43:00 PM
    Subject:Excellent Customer Service
    Review:We loved working with this company. They were prompt and responsive. We had no issues related to pickup or delivery. When we had questions and had to change the pickup date they accomodated us with no complaint. We were so grateful for their prof... [ More ]
    Rating:
    Poster:Sharon L Brown
    Date:10/28/2008 12:39:00 PM

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