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Specialty Mobile Systems 

Location:4304 Cox Smith Rd
Mason, OH 45040
Phone Number:(800)789-5250
Secondary Phone Number:(800)577-3708
Web Site:http://www.autotransportspecialty.com/
Email Address:service@autotransportspecialty.com
Time On Site:5 Year(s), 5 Month(s). Since 8/28/2003 2:56:00 PM
MC Number:MC-461234 - MC-477612
 View government license and insurance information.
Company Type:Broker/Carrier



SMS is a family-owned and operated business located in Mason, Ohio. SMS treats their employees with admiration and respect, along with quality interoffice customer service. The motto at SMS is "We Do The Right Thing" - right for everyone involved: Customer, Carriers, Vendors, and Employees. SMS courteously and efficiently teams with all stakeholders to ensure that the vehicle transport process goes smoothly.
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Overall Rating (Last Two Years*):


768 ratings & reviews posted


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  • Do The Reviews Accurately Represent This Company?
    Specialty Mobile Systems reports that they have an average of 1700 customers per year. Currently, this site has 382 reviews posted by individual customers for the past 365 days. So approximately 22.47% of Specialty Mobile Systems customers have posted a review.

    This means that 77.53% percent of their customer’s opinions are not represented on this site.
    Previous ReviewsMore Reviews on Specialty Mobile Systems
    Subject:Ship auto to Florida
    Review:We needed to ship our auto to Florida as part of our move from Minnesota. However, the move was contingent on several factors so we needed to delay our commitment to ship the auto. Amy Mathews was most helpful in settting up the transaction and sched... [ More ]
    Rating:
    Poster:jerry rutkowski
    Date:11/6/2008 7:06:00 PM
    Subject:SUBCONTRACTORS
    Review:The staff at SMS was great to deal with. Customer service is excellent. My only problem is with the company they "subbed" the job out to (FREIGHTPORT). The driver for that company never called me to advise me the pickup went OK. In fact, I ... [ More ]
    Rating:
    Poster:JJ
    Date:11/6/2008 9:45:00 AM
    Subject:Car#2 to Las Vegas NV.
    Review:This is the post for my second vehicle that was shipped by Specialty Mobile System. The vehicle was in my garage in Georgia and it need to be shipped to Las Vegas NV to my new home. I explain to representative over the phone that I unable to be there... [ More ]
    Rating:
    Poster:Derek Clay
    Date:11/5/2008 11:47:00 AM
    Subject:SMS Review
    Review:I choose SMS as my carrier for cross country transportation. The day my vehicle purchase was completed, I called SMS to give them my details and requested pickup the following day. SMS contacted me a couple of hours later and had a carrier that could... [ More ]
    Rating:
    Poster:Rick E. Atkinson
    Date:11/4/2008 9:16:00 PM
    Subject:No problems
    Review:This was my first auto transport. I wasn't aware of the 10 day window for pickup, but othewise, everything was explained clearly. Specialty Mobile set me up with an excellent transporter (Sooner Auto Transport). I asked the driver to do some fair... [ More ]
    Rating:
    Poster:Michael
    Date:11/4/2008 9:14:00 PM
    Subject:Complete transaction of car delivery.
    Review:We wanted a car moved from a friend in Maryland to us in Arkansas. Was very perplexed anc confused on this deal as found so many bad reviews. I ran on to Speciality Mobile Systems and they had "GOOD" reviews. I called and conversed with ... [ More ]
    Rating:
    Poster:Tom Sulo, Jr.
    Date:11/4/2008 7:31:00 PM
    Subject:Specialty Mobile, Illinois to New Jersey
    Review:After reviewing offers from several transportation companies, on Monday October 20th I placed an order via e-mail to Specialty Mobile Systems. In less than an hour an agent by the name of Dee contacted me for further information and told me that the ... [ More ]
    Rating:
    Poster:Gabriel Stelian
    Date:11/4/2008 5:57:00 PM
    Subject:Car Transport
    Review:Car was picked up on time & delivered to me on time. Driver was very helpful, honest & freindly. The enclosed trailer was very nice & clean. I would use them agian. [ View ]
    Rating:
    Poster:Mike Wallker
    Date:11/3/2008 10:45:00 PM
    Subject:Another A+ for specialty mobile systems
    Review:What more can I say, the car was picked up 3 hrs. after I placed the order and delivered 24hrs. before scheduled delivery. I bought a car from $700 miles away and I was able to drive it in less then 48 hrs after the purchase was made. This is my 3rd.... [ More ]
    Rating:
    Poster:D.B.
    Date:11/3/2008 2:26:00 AM
    Subject:Came through in a pinch
    Review:I had previously arranged for transportation through Direct Express Auto Transport, but they were unable to fulfill my order (see: http://www.transportreviews.com/review/00026893.asp) I started calling other brokers the day before I had to leave f... [ More ]
    Rating:
    Poster:Jonathan
    Date:11/1/2008 2:32:00 PM
    Subject:Great Service
    Review:Everyone, from the initial phone call to delivery was professional and courteous. The car arrived early with no problems. There was a thorough pick up and delivery and the staff worked with me for my convenience. I recommend this company. It's wo... [ More ]
    Rating:
    Poster:Andrea
    Date:10/30/2008 6:47:00 PM
    Subject:Speciality Mobile Systems
    Review:I am extremely pleased with all aspects of your service. This was the first time I used a transport service and was a little nervous but had no reason to be. The office staff, Amy and Karen was extremely helpful and pleasant, pickup by Eugene was o... [ More ]
    Rating:
    Poster:Ethel
    Date:10/30/2008 5:13:00 PM
    Subject:Another successful move!
    Review:Thank you, Specialty Mobile, for coordinating a flawless pick-up, and delivery of the car I had shipped from New Jersey to Chicago. Amy and Dee are so very friendly and professional. I wish more businesses were run like that! Everything went fine,... [ More ]
    Rating:
    Poster:Ray
    Date:10/30/2008 5:05:00 PM
    Subject:delivery of new car
    Review:I selected Specialty Mobile because they had 3 years + experience with good reviews on transportreviews.com and good rating on BBB. Specialty Mobile managed to transport my new car from CA to OH in 6 business days with no glitches and I recommend t... [ More ]
    Rating:
    Poster:Scott Schall
    Date:10/30/2008 1:02:00 PM
    Subject:Company review
    Review:This company was very professional and knowledgeable. The rep from the company stayed in contact throughout the process. I received calls to confirm price, pick up, delivery and follow up. My contact person for the pick up was not with the car for... [ More ]
    Rating:
    Poster:Mike L
    Date:10/29/2008 10:19:00 AM
    Subject:If your military then go with these guys.
    Review:I am in the military stationed in Great Lakes IL and I needed my car shipped from CA to NC with in two weeks and no where around I found a better company to help me with this mission. If you know what its like to move allot and you need a great price... [ More ]
    Rating:
    Poster:James Wynn
    Date:10/28/2008 4:43:00 PM
    Subject:LATE
    Review:Overall, we were very happy with Amy and Dee of Specialty Mobile. They did an excellent job and so did the actual carrier, TDK Transports and Brian, driver, stayed in touch with us and returned our calls very promtly. HOWEVER, there was a misunder... [ More ]
    Rating:
    Poster:PATRICK
    Date:10/28/2008 12:43:00 PM
    Subject:Excellent Customer Service
    Review:We loved working with this company. They were prompt and responsive. We had no issues related to pickup or delivery. When we had questions and had to change the pickup date they accomodated us with no complaint. We were so grateful for their prof... [ More ]
    Rating:
    Poster:Sharon L Brown
    Date:10/28/2008 12:39:00 PM
    Subject:Great Service
    Review:I had a narrow time frame in which my car could be picked up, they worked around my scheduel in order for my car to be picked up in my time frame. Pick was quick and easy, great communication along the way. /*with just as easy. Nothing wrong with the... [ More ]
    Rating:
    Poster:Chris
    Date:10/28/2008 12:10:00 PM
    Subject:CAUTION
    Review:Although i was thouroughly pleased with Specialty Mobile Systems (SMS) and their responsiveness and professionalilsm, the company they brokered out to do the move (express delivery out of washington state) I was not pleased wth at all. Their communi... [ More ]
    Rating:
    Poster:Bill C
    Date:10/28/2008 9:42:00 AM
    Subject:Transport of classic car
    Review: This is the second time I have used Specialty Mobile Systems. The owners and associates are super friendly and they understand and appreciate movement of classic cars. I was impressed with the care and caution employed by their agent-driver. Job... [ More ]
    Rating:
    Poster:FENNELL CLASSIC CARS
    Date:10/28/2008 9:39:00 AM
    Subject:Car transport
    Review:Friendly, committed and anxious to help in office. Driver communicated well and very professional. Pick up and delivery were very timely---in fact delivery was a day earlier. Price was competetive. Would use again. [ View ]
    Rating:
    Poster:L Golding
    Date:10/28/2008 6:07:00 AM
    Subject:Well done
    Review:I recieved at least 10 quotes and out of curiouity followed up with most of the companies that responded. Even thought I had posted the fact that I wanted to ship A Dodge Sprinter 3500 when I asked the other companies if they new the size of the vehi... [ More ]
    Rating:
    Poster:Joe
    Date:10/27/2008 6:22:00 PM
    Subject:Great delivery !
    Review:Well this went easier than expected,Dolores at SMS wa great and friendly,They picked up car the next day and delivered it to me 4 days later,could'nt be happier. I wa very nervous about transporting my 67 nova SS but they made things real easy.An... [ More ]
    Rating:
    Poster:George
    Date:10/27/2008 5:16:00 PM
    Subject:Very good experience
    Review:We shipped my husband's truck from Utah to Maine during October. I called a week or two in advance to schedule the pickup. Speciality Mobile requests about a 10-day window during which to schedule the actual pickup, but I could only give them 6 d... [ More ]
    Rating:
    Poster:Rebecca Bowes
    Date:10/27/2008 12:35:00 PM
    Subject:Another Car Delivered Ahead Of Schedule!!
    Review:Thanks Specialty Mobile especially AMY for Excellent Service, Another vehicle picked up and delivered ahead of schedule making my customer EXTREMELY happy.. [ View ]
    Rating:
    Poster:John
    Date:10/27/2008 11:38:00 AM
    Subject:Auto Trnasportaiton
    Review:My experience with Specalty mobile transpotation was very positive from begining to end. I was very nervous about transpoting my car because it was the fisrt time. The phone conversations i had with Meliisa and Amy at the office put me at ease. They ... [ More ]
    Rating:
    Poster:Erskin guyton
    Date:10/24/2008 2:25:00 PM
    Subject:Highly Recommended Specialty Mobile Systems
    Review:This is the second time that have had my corvette moved across the country. I was very satisfied with the other carrier that I had previously used and was tempted not to look elsewhere for this second move; however, I am very glad that in the end I d... [ More ]
    Rating:
    Poster:Scott
    Date:10/24/2008 5:42:00 AM
    Subject:Good Experience
    Review:The people at SMS were always available and prompt in contacting me with any changes. We went through a couple of different carriers before finding one to do the job. The car arrived in good condition and had no damage, but it was a little dirty and ... [ More ]
    Rating:
    Poster:Mike
    Date:10/23/2008 10:53:00 AM
    Subject:Job Well Done!
    Review:Well what to say....Picked up early and delivered early. The delivery driver was a very nice likable guy. The car looked like it had been rinsed off prior to delivery as well - nice touch. I talked to 10 or so companies at the start and worked the... [ More ]
    Rating:
    Poster:Glenn Thatcher
    Date:10/23/2008 12:46:00 AM
    Subject:Excellent Customer Service
    Review:I am really grateful for the people, especially Denise, who helped us move our car from Oregon to Massachusetts. Even though the company acted as a broker, they always made sure we had the latest information regarding the status of pick up and delive... [ More ]
    Rating:
    Poster:aragon lustig
    Date:10/22/2008 9:37:00 PM
    Subject:Good Delivery
    Review:SMS has been used twice now. I have found that they have exceptional customer service. They always knew who I was and what I needed before I even said hello! They are on top of there customers needs and are always available. The only grievance th... [ More ]
    Rating:
    Poster:Thomas P
    Date:10/21/2008 12:03:00 PM
    Subject:specialty mobile review
    Review:The pick up and delivery dates were maintained and the driver was seemed knowledgeable about what he was doing. I was in touch with him during the transport and he kept me updated about his status. The car arrived in good shape without any additional... [ More ]
    Rating:
    Poster:Subu
    Date:10/19/2008 4:35:00 PM
    Subject:Good cross country experience with SMS
    Review:I was moving from New Jersey to Seattle and wanted to have my car moved since I had already purchased a one-way plane ticket for myself. I was very nervous about the prospect of moving my car, since I figured that once the car company had possession ... [ More ]
    Rating:
    Poster:Lian
    Date:10/18/2008 8:58:00 PM
    Subject:Orlando to Seattle
    Review:I recently needed to transport a Honda Civic to a family member in Seattle. After reviewing numerous auto transport brokers, I chose Specialty Mobile Systems. The quote was reasonable and in the same range as most companies. I was leary of extremel... [ More ]
    Rating:
    Poster:Richard L.
    Date:10/18/2008 12:13:00 PM
    Subject:Next Day Shipment from AR to OH!!!
    Review:I called Speciality Mobile systems because they were ranked highly on this site and becuase they were out of Ohio where I am at. I read several of their reviews and felt comfortable enough to call them. I called them on a Saturday morning thinking I ... [ More ]
    Rating:
    Poster:Mike
    Date:10/17/2008 11:21:00 PM
    Subject:GOOD COMPANY!!
    Review:THEY WERE VERY PROFESSIONAL.EASY TO WORK WITH AND TIMELY. I WOULD HIGHLY RECCOMMEND THEM. I HAD A BAD EXPERIENCE WITH ANOTHER COMPANY, AND WAS LEARY OF WORKING WITH AN UNKNOWN COMPANY. THE OTHER COMPANY HAD A GOOD RATING, BUT IT AS BAD NEWS!!! ... [ More ]
    Rating:
    Poster:B SERNA
    Date:10/17/2008 6:31:00 PM
    Subject:Mustang Move
    Review:Well let me just say that Mr. Don Ferris and the delivery driver Brad both hold high marks with me.This move was seemless, They delivered my car as indicated and The driver Brad was curtious and profesional .I would recomend this company to do bussi... [ More ]
    Rating:
    Poster:sam
    Date:10/17/2008 4:36:00 PM
    Subject:trust
    Review:After doing quite a bit of research, I was overwhelmed with the number of carriers, brokers etc. I finally started to get quotes and compared what I received to the company ratings. This company was not the absolute cheapest, but they were close and ... [ More ]
    Rating:
    Poster:Roger Dadiomoff
    Date:10/17/2008 2:25:00 PM
    Subject:Car Transportation ( Enclosed )
    Review:It took about 10 days to delivered which I think it is a bit too long. The car was pick up on 26th Sept ( Friday) and arrived on 6th Oct ( Monday ) but the driver is really honest. My car has NO DAMAGE, NO SCRACTHES at all ( that is the most importan... [ More ]
    Rating:
    Poster:YH Tan
    Date:10/17/2008 12:15:00 PM
    Subject:I WAS SCARED TO DEATH
    Review:Hi my name is Dawn and I just want ya'll to know how my experience with Specialty Moblie went. After reviewing all of the customer reviews on this site, good and bad, I was ready to drive my car back to Florida myself. This is how scared I was be... [ More ]
    Rating:
    Poster:dawn
    Date:10/16/2008 8:21:00 PM
    Subject:2nd time using-great both times
    Review:This is the second time that I've used Specialty Transport Systems. They delivered an Explorer last time and a Mercury Mountaineer this time. This vehicle came from Pennsylvania and was delivered here to Ohio. I placed the order with the same hel... [ More ]
    Rating:
    Poster:adam walker
    Date:10/15/2008 12:04:00 PM
    Subject:TRANSPORT
    Review:Specialty mobile has done a great job on all my deliveries. I have done over a dozen transports with Don and he has been nothing but profesional, upfront and honest on every occasion. If there are any problems I am notified. I am always called and gi... [ More ]
    Rating:
    Poster:BRAD VOSS
    Date:10/13/2008 5:32:00 PM
    Subject:My Auto Transport
    Review:I have never done this before, so I am very nervous becuase I am giving the vehicle to some body whom I never know and all, but Speciality mobile made my auto move so smooth that after I hand over the vehicle and reach CA and before I start thinking ... [ More ]
    Rating:
    Poster:Rao
    Date:10/12/2008 2:48:00 PM
    Subject:Specialty Mobile was very easy!
    Review:I found my reviews for Specialty Mobile on this website. Specialty Mobile very nice and friendly on the phone. They kept the original quote for 30 days even after the gas prices spiked. I waited until after we arrived in California before I sent f... [ More ]
    Rating:
    Poster:Robin
    Date:10/11/2008 2:56:00 AM
    Subject:Transport race Porsche
    Review:Specialty Mobile was great. Their customer service on the scheduling and ordering was great. The carrier was top notch, courteous, on time, and very careful. Their price was great, and I would highly recommend them. [ View ]
    Rating:
    Poster:Paul Norwood
    Date:10/10/2008 11:08:00 AM
    Subject:2008 No Fear Silverado
    Review:Look no further......All the reviews are true!!! This is the first transport company I have used in 14 years in the car business that actually goes up and beyond your expectations.....I have shipped two more vehicles with these guys already and the... [ More ]
    Rating:
    Poster:Spencer Scott
    Date:10/10/2008 11:00:00 AM
    Subject:Specialty Mobile Inspires Confidence
    Review:This was my first experience having a car transported XXXa nearly-new BMW 335i. I'm glad I found this site because there seem to be a lot of sleazy transporters out there. Specialty Mobile had excellent reviews and seemed likely to be experienced... [ More ]
    Rating:
    Poster:Christo
    Date:10/9/2008 1:26:00 PM
    Subject:Broker good, carrier bad
    Review:Specialty Mobile itself was great to work with as a broker. Unfortunately, the carrier, Brooks Transportation, was awful. Did over $1000.00 of damage to the car, was unpleasant, and claim is still unresolved. [ View ]
    Rating:
    Poster:Patrick
    Date:10/9/2008 10:56:00 AM
    Subject:Great Service
    Review:I would definitely use them again. My car was delivered ahead of schedule and I was even able to save a day off my rental. No problems with the car. Great Service and very helpful. They even switched carriers for me so that I could get the car a day ... [ More ]
    Rating:
    Poster:mat333
    Date:10/8/2008 12:14:00 PM

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